PROTECTING OUR MOST PRECIOUS ASSET
Guaranties and Warrenties
Please call us (083 288 6358) before returning your BackTpack®. If you purchased the bag from us and it has not been used, you may return it to us within 60 days from date of purchase in as-new condition, and we will refund your purchase price, less 10% for restocking.
Customized and personalized items are not returnable.
If you have an item you believe to be defective, please return it to our warehouse for repair or replacement at our option, within 1 year of your purchase. We will not refund your purchase price.
Please send the item to:
106 Avondale Road
Gate 4 Greyville Race Course
With your item please include:
Daytime telephone number
Copy of original purchase receipt
Our warranty is for manufacturing defects only. Damage resulting from misuse, abuse or from normal wear and tear is not covered. Items sent to us that are not defective under these guidelines will be returned to the customer.
2. Color selection disclaimer
Realign SA cannot be held responsible for color selection on the website, due to computer screen/monitor variances, the colors reflected on the website may not be exactly as per the product. If purchaser is unsure of exact color, a consultation with Realign SA representative can be arranged to view the actual fabric swatches. It is the responsibility of the purchaser to request this if he or she is unsure of color selection made.
Realign SA warrants this product to the original purchaser to be free from manufacturing defects. This warranty is for a one year period only. In the event the goods suffer from a manufacturing defect then, return it to the Realign SA for repair or replacement at their option.
BackTpack® is designed for carrying school books and supplies. However, since the circumstances of its use are beyond our control, Realign SA makes no warranty, expressed or implied, of the suitability of this product for this or any other purpose.
Realign SA shall in no case be responsible for loss or damage to this pack or its contents or for possible injury or any consequential damage arising out of the use or misuse of this product.
4. Agreements of sale
Placing a product in a shopping basket without completing the purchase cycle does not:
constitute an agreement of sale; and/or
constitute an order for such product, and as such, Realign SA may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Realign SA liable if such product is not available when the purchase cycle is completed at a later stage.
an agreement of sale only comes into effect if and when:
you electronically submit a properly completed order for one or more products in your shopping basket; and
payment is either acknowledge by Realign SA as having been received in its bank account.
5. Termination of Sales & Cancellation of Orders
By Realign SA: Realign SA reserves the right, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Realign SA, in whole or in part, on notice to you. Realign SA shall only be liable to refund monies already paid by you, and accepts no other liability which may arise as a result of such refusal to process any order/sale.
By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date).
6. Amounts payable by You
The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
Delivery costs are excluded in all prices for delivery in South Africa. Any order placed for provinces outside of KZN must be quoted separately. Any order placed for countries bordering South Africa must be quoted separately.
Value Added Tax
Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
Import duties may be payable by recipients of goods in foreign countries. Realign SA does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
Realign SA shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Realign SA will not be obliged to sell products at such incorrect prices and/or delivery charges and shall be entitled to refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge, or charge you the difference in price to proceed with the sale.
Subject for the exceptions listed below, your payment for any products ordered from Realign SA must be made to Realign SA's bank account in any one of the following ways:
1 Credit card payments via Zapper payment gateway
2 Electronic Funds Transfer via Zapper payment gateway
3 Direct Funds Deposit into the allocated Realign SA bank account.
At the time of placing the order, the transaction details are presented to the bank and payment is collected immediately. If banks authorization is not obtained, the order will be cancelled.
Where we deliver
Realign SA will endeavour to deliver to all destinations within South Africa. If a location is not possible or will require additional lead time, the purchaser will be notified.
Inside the borders of South Africa
Outside the borders of South Africa
Realign SA uses SWE Counter Services for the delivery within RSA. Delivery date depends on:
- the Courier Services’ timetable.
- amount ordered, and
This is dependent of the country of receipt and method of transport and must be a specifically agreed price to confirmation of the order.
IMPORTANT TO NOTE
Realign SA makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the Purchaser.
If paying with a specific credit card for the first time on the Website, Realign SA may carry out certain fraud checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.
IMPORTANT TO NOTE
Acceptance of Delivery
The buyer must examine the goods upon delivery. The buyer must please check that the exterior packing is undamaged. You may unpack the goods to check the delivery is ok. Do not sign the carrier’s documents unless you are satisfied with the delivery. Once the carrier documentation has been signed, the goods will be deemed to have been received in good order.
In the event of goods being received damaged, you must please inform us within 24 hours of receipt of delivery. This must be done via email using or by calling us directly on 083 288 6358.
Website owner: IMPACT KIDS SA DISTRIBUTORS T/A Realign SA
Physical address: 106 Avondale Road , Gate 4 Greyville Race Course, Greyville, 4001 , South Africa
Registration number: 2012/157699/07
VAT Registration No: 4240273690
Telephone No: 083 288 6358
Physical address where Realign SA will accept legal service of documents as well as the address where the goods and/or services are supplied: 106 Avondale Road , Gate 4 Greyville Race Course, Greyville, 4001 , South Africa
The full price of the goods or services, including delivery costs, taxes and any other fees or costs: See product page to see price per unit. Prices do not include VAT, however on the invoice generated upon purchase the product price and VAT will be shown separately.
The manner of payment: Realign SA accepts direct electronic payments and EFT processed through our secure payment portal Zapper